Frequently Asked Questions
How do I get started?
Are you Insured & Bonded?
We understand that many people may be skeptical about letting a “total stranger” have access to their home and all that is most cherished to them while they are away. At No Place Like Home Pet Sitting, LLC, our goal is to provide an alternative to caged boarding for your 4-legged family members and peace of mind for you in every way.
The Pet Sitters Liability Program provides liability protection specifically for the exposures relating to the Pet Sitting/Dog Walking business: Care, Custody and Control. We do NOT use Independent Contractors and all sitters and walkers are employees of NPLH.
We are fully insured and bonded through Kennel Pro. Proof of Insurance may be verified by calling 1-800-686-2663.
You may rest assured that your pets and home will be cared for with the utmost honesty and attention while in our care! We have all passed a stringent background check through Acutraq (888-361-7036) and are more than happy to provide proof of a criminal free background upon request.
We are also Pet CPR & First Aid Trained and non-smokers for your added peace of mind. In any emergency situation where we should require the assistance of an outside pet sitter we will only utilize the services of a reputable company who is insured and bonded.
What is a Meet and Greet?
What Services Do You Offer?
We offer Pet Sitting, Dog Walking and Cat Care. For a full description and rates please visit our Services & Rates page.
What areas do you service?
What pets do you care for?
What are your rates?
How Many Visits Do You Recommend While I Am Away?
There is no schedule set in stone, it is entirely up to you, and what you feel would work best for your pet! For the health and safety of your pets, a minimum of 2 standard visits a day for dogs who have free roam (3 visits for crated dogs) and one quick visit a day for cats during a 24-hour period is required, with the exception of your departure and arrival days.
How do I pay for service and when is it due?
What Are Your Office Hours?
Office hours are: Monday – Friday 8 am to 5 pm and Saturday 10 am to 2 pm. Sunday the office is closed. Pet sitting hours and office hours operate differently. Please allow 36 hours for a response.
What Is The Approved Method Of Communication?
All communication will be done via your private client portal, which is set up prior to our initial meet and greet. We provide real time GPS tracking (shown on a map) and a time stamp of arrival and departure at each visit; this gives all of our human clients comfort in knowing we are at your home when we say we are, and for the full time we are supposed to be there. We will provide a full update at each visit, along with pictures of your fur babies, so you know exactly how things are going. These updates will automatically be posted in your client portal for easy reference, and will be delivered to you via email and/or text by our software system. All pet sitters and walkers are held to the highest standard when it comes to your home and pets. We only hire staff with previous pet care experience (other than their own pets), vet techs, kennel techs, rescue/foster experience, and vet students.